TERMS OF SERVICE & REFUND POLICY
Last updated: November 2025

These Terms govern the purchase and use of digital products (“Products”) sold via https://verametel.com under the Vera Metel brand.

1. Seller Information
This website is operated under the brand name “Vera Metel”.
Legal owner and data controller: Dmitrii Metelkov.
Contact email: psy.metel@gmail.com

2. Digital Products
All products sold on the Website are digital informational products (guides, files, materials).
No physical goods are shipped.

3. Delivery
Digital products are delivered automatically after successful payment.
  • Typical delivery time: within a few seconds
  • In rare technical cases: up to 24 hours
A copy of the product may also be sent to the email address provided at checkout.

4. User Responsibilities
The customer is responsible for:
  • Providing a valid and accessible email address
  • Checking spam/promotions folders
  • Ensuring their device can open standard digital file formats
The Seller is not responsible for delivery issues caused by user error.

5. License & Intellectual Property
Upon purchase, the customer receives a personal, non-exclusive, non-transferable license to use the Product.
The customer may not:
  • Resell, share, or distribute the Product
  • Claim authorship
  • Use the Product for commercial redistribution
All intellectual property rights remain with the Seller.

6. Consent to Immediate Digital Delivery
By completing the purchase, the customer:
  • Expressly agrees to immediate digital delivery
  • Acknowledges that the right of withdrawal is waived once delivery occurs
This complies with EU and UK consumer protection regulations for digital content.

7. Refund Policy
Due to the nature of digital products:
All sales are final once delivery has occurred.
Refunds may be issued only in the following cases:
  • The Product was not delivered due to a technical error on the Seller’s side
  • A duplicate payment was made by mistake
  • The customer contacts support before delivery occurs
Refund requests must include transaction details.

8. No Refunds Will Be Issued If:
  • The Product has already been delivered
  • The customer changed their mind after delivery
  • The issue is caused by device, software, or email access problems
  • Incorrect contact details were provided

9. Chargebacks & PayPal Disputes
Customers agree to contact support before opening a PayPal dispute or chargeback.
Unfounded disputes after successful delivery may violate PayPal’s policies for digital goods.

10. No Guarantees
Products are provided for informational purposes only.
No specific results or outcomes are guaranteed.

11. Limitation of Liability
To the maximum extent permitted by law, the Seller is not liable for indirect damages, loss of profit, or misuse of the Product.

12. Governing Law
These Terms are governed by applicable international consumer protection and e-commerce laws.
Mandatory consumer rights under local law remain unaffected.

13. Updates
These Terms may be updated periodically. The current version will always be available on the Website.

14. Contact
For support or questions:
psy.metel@gmail.com